A. O. Smith iCOMM provides
industry-leading connectivity, remote monitoring for commercial
hot water systems.
O. Smith, the leading manufacturer of hot water systems for homes
and businesses, has launched the new iCOMM Connectivity Platform,
breaking down old barriers surrounding remote monitoring and placing
control firmly in the hands of commercial plumbing contractors and
The new iCOMM Connectivity Platform is available via the A. O. Smith
app on iOS- and Android-ready mobile devices. All Cyclone® MXi
models now come standard with onboard Wi-Fi, which makes remotely
connecting and interacting with Cyclone water heaters easy and free.
Another benefit of the iCOMM Connectivity Platform is flexibility.
According to David Chisolm, vice president of marketing for A. O.
Smith, commercial water heater customers ranging from small
businesses to chain operations could benefit from the system’s
real-time data and alerts.
“With complete integration on mobile devices and wireless
connectivity, this latest iCOMM innovation sets a new standard for
monitoring and maintaining commercial hot water systems,” Chisolm
said. “This app is designed to empower commercial contractors who
want to provide superior service and facility managers who value the
peace of mind that comes with knowing their business is running
smoothly because it has the hot water it needs.”
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Installers will find the
latest iCOMM system easy to set up. Connecting and
registering an iCOMM-compatible Cyclone water heater
involves updating or installing the A. O. Smith app,
connecting to the building’s Wi-Fi network and completing
the step-by-step app sign-up process. Once connected, users
can interact with one or multiple heaters on the app,
adjusting temperature and differential, viewing status and
fault history, and setting custom alerts.
A. O. Smith was the first to market with water heater
connectivity in 2009. The system operated through a desktop
application that monitored a water heater hardwired to the
Internet, said Matt Schulz, the product manager leading the
new iCOMM rollout.
“A. O. Smith pioneered water heater connectivity, and this
new iCOMM platform once again pushes connectivity into new
territory by facilitating convenient, mobile two-way
communication between our customers and their hot water
systems. These services come all at no cost for hardware,
subscriptions or any other fees,” Schulz said. “For
commercial applications, such as institutions, multi-family
housing, restaurants and hospitality, the new iCOMM service
provides remote control, convenience and the peace of mind
these businesses need.”
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